Refund policy

Return and Refund Policy

We offer a 14-day return period from the date your order is delivered.

Returns

Items may be returned within 14 days of delivery. Used items are eligible for return provided they are clean, in reasonable condition, and free from excessive pet hair, dirt, damage, or other contamination.

We may request reasonable evidence, such as photographs or video, to help verify damaged, defective, or incorrect items.

We reserve the right to refuse a return if an item is returned in an unsanitary or excessively damaged condition beyond what would be expected from normal use.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Please contact us before returning an item so we can provide you with the appropriate return instructions.

Refunds

Returns may be required before a refund or replacement is issued. In certain circumstances, Pawvera may choose to issue a refund or replacement without requiring the item to be returned. This will be determined at our discretion on a case-by-case basis.

We may request reasonable evidence, such as photographs or video, to help verify damaged, defective, or incorrect items.

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase. Please allow additional processing time for your bank or payment provider to post the refund.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

You may choose between a:

Refund, or
Replacement/exchange, subject to availability.

If we require a damaged, defective, or incorrect item to be returned, you will not be responsible for the return shipping costs.

Return Shipping

For standard returns, customers are responsible for return shipping costs. Original shipping charges, if any, are non-refundable unless the item was damaged, defective, or incorrect.